Claranor Packaging decontamination Customer Services Support

We support you throughout the entire lifetime of your sterilization equipment!

Claranor offers a global service support

Our decontamination machines are user-friendly. To ensure the maintenance and avoid downtime on filling lines, we assist you in your day-to-day business.

Claranor UV and Pulsed Light Customer Service Support, Claranor UV and Pulsed Light Sterilization Customer Services

Our field technicians and agents in 26 countries provide worldwide support during the entire lifetime of your sterilization equipment.

Thanks to a team of Field technicians, Automaticians, Mechanical Engineers and Customers Service Assistants we ensure a global service support: on-line and on-site.

Commissioning

Our technicians install and commission the decontamination equipment.

Training

Once the equipment are integrated, Claranor aims to make you as autonomous as possible. To do so, we provide practical training to your production teams all over the world!

Maintenance

Our maintenance contracts ensure that your decontamination machine runs reliably and efficiently.
For more information, contact our team.

Consumables

With our permanent stock of standard parts, we ensure fast delivery. Our Claranor original spare parts are designed and tested to help you maintain the same high decontamination performance.

Modification of existing machines

Among our services, we can also adapt our decontamination equipment to your new filling line configuration, in case of packaging innovation or new more sensitive product. The Claranor machines are compact, it allows them to be moved or adapted easily.

Lines retrofit

Our machines are easily integrable on existing lines. Ensuring high level of microbial packaging decontamination it allows you to delay or avoid the purchase of a new line.

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Spotlight on two of our field technicians!

Among this team, let’s introduce Frederic Roman and Théo Franche.

Knowing our client’s production constraints, they are always ready to provide quick and reliable support. To do so, each year, they travel 160 days, on five continents and visit 30 production sites.

Frédéric Roman

Frédéric joined the company in 2015 and brings his experience and expertise in the field of pulsed light technology.

His meticulous approach and problem-solving skills ensure that our customers receive great service and prompt resolution to any technical challenges they may encounter.

Théo Franche

Théo joined Claranor 2 years ago, really apprecied by customer, his priority is to ensure the customer satisfaction.

Through his implication he build strong relationships and provide them with support and guidance throughout their Claranor journey.

Our clients can also benefit of our expertise on microbiology and equipment

Thanks to our 18 years of expertise in microbiology and equipment design and installation, we are a reliable consultant on UV and Pulsed Light industrial packaging decontamination.

Each year, we carry out in our laboratory or on industrial sites hundred of microbiological tests. Moreover, we have the experience of collaborating with the most demanding equipment manufacturers and industrial groups as well as family businesses: 600 machines running worldwide.